(hereinafter referred to as "the Company") will appropriately manage and use the personal information of customers that the Company obtains at the single-bedroom private accommodation facilities it operates (hereinafter referred to as "the Facilities") in accordance with the following policy.
1. information to be collected
Our facility may collect the following information when you make a reservation for lodging, make an inquiry, or apply for various experience services.
- Name, address, telephone number, e-mail address
- Number of guests, date of stay, facility name, plan details
- Credit card information (obtained through a settlement agent)
- Identification card information to be presented for identification purposes (based on the Ryokan Business Law)
- Inquiry Details
- Access information (IP addresses, cookies, etc.) associated with the use of the website
2. purpose of use
Personal information obtained will be used for the following purposes
- Provision and management of accommodation reservation and experience services
- Procedures based on the Ryokan Business Law and other laws and regulations, such as identity and age verification
- Responding to inquiries
- Billing, payment processing, and refund procedures
- Security and emergency safety (security camera footage may be checked as needed)
- Analysis and survey requests to improve service quality
- Service improvement based on access analysis and marketing
- Compliance with Laws and Regulations
3. provision of personal information to third parties
We will not provide personal information to third parties except in the following cases
- If the customer consents
- When outsourcing to the extent necessary for the performance of accommodation services and payment services
(e.g., payment processing company Stripe, Inc., booking site Booking.com, Airbnb, etc.) - When required by law
4. management of contractors
In the event that the handling of personal information is entrusted to a subcontractor, we will appropriately manage and supervise the subcontractor in accordance with the contract.
5. security measures
We will implement reasonable security measures to prevent unauthorized access to, loss, alteration, or leakage of personal information.
6. use of access analysis tools
This website uses "Google Analytics" to improve our services and analyze usage. Google Analytics uses cookies to collect anonymous traffic data. You can reject the collection by disabling cookies through your browser settings.
For more information on Google's use of data, please refer to the following.
7. retention period of personal information
Personal information obtained will be securely deleted or destroyed after the purpose of use has been achieved and the retention period required by law has elapsed.
8. inquiries regarding personal information
For requests or inquiries regarding disclosure, correction, deletion, or discontinuation of use of personal information, please contact us at the following address.
ACT Corporation
1-14-15 Matsubara, Aomori-shi, Aomori 030-0813, Japan
Phone number: 017-718-0682
FAX number: 017-718-0692
メールアドレス：aomorimin@gmail.com
Hours: 10:00 - 17:00 (except Wednesday)
9. revision of privacy policy
The content of this policy is subject to revision without prior notice in response to amendments to laws and regulations or changes in service content. The revised content shall be effective from the time it is posted on this site.